A&J Co. (we, our, us) are committed to protecting and respecting your privacy when you visit www.ajcocandles.com (site).
If you have any questions about your personal information please email us at firstname.lastname@example.org.
1. The information we collect about you
When you use our site, we collect information that could be used to identify you (personal data) and some information that can’t be linked back to you (non-personal data).
Identity Data includes first name, maiden name, last name, marital status, title, date of birth and gender.
Contact Data includes billing address, email address and telephone numbers.
Financial Data includes bank account and payment card details.
Transaction Data includes details about payments between us and other details of products and services you have purchased from us.
Technical Data includes internet protocol (IP) addresses, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access this site.
Profile Data includes purchases or orders made by you, your interests, preferences, feedback and survey responses.
Usage Data includes information about how you use our site.
Marketing and Communications Data includes your marketing preferences as well as and what we learn about you from emails and conversations between us.
2. How we collect your information
Direct interactions. You may give us your Identity, Contact and Financial Data by filling in forms or by chatting with us via phone, email or live chat.
This also includes the personal data you provide when you:
subscribe to our mailing list
buy a product from our website
enter a competition, promotion or survey
give us feedback or contact us
Automated technologies or interactions. As you interact with our website, we may automatically collect Technical Data about your equipment, browsing actions and patterns. We collect this personal data by using cookies, server logs and other similar technologies.
3. How we use your information
We only use your personal data when legally permitted including to:
Call and confirm any information
Send you information that you’ve requested
Comply with a legal or regulatory obligation
Notify you about changes to our services
Send you newsletters that you can opt out of at any time
4. Who we share your information with
We occasionally share your personal data with third parties to help manage and deliver our services. Below is a list of the third parties and the why your data may be shared:
Ascend to send you marketing emails
Ascend (our live chat service) to contact you
Analytics and search engine providers like Google Analytics to help us improve and optimise our website
If we are under a duty to disclose to comply with a legal obligation or protect our interests or security.
5. Where we store your information
We store all your information on secure servers and take all reasonable steps to protect data sent to us electronically. We will notify you and any relevant regulator in the event of a suspected personal data breach.
6. How long we store your information
We store your data for as long as necessary to provide our services, and for six years after that to comply with the law.
Your communications with us are stored during our contractual relationship and deleted six months after our business relationship has come to an end.
7. Your rights
Under certain circumstances, you have a right to:
Access to your personal data
Correct your personal data
Ask us to delete your personal data, although we may not be able to for legal reasons
Object to processing of your personal data
Request restriction of processing of your personal data
Request the transfer of your personal data
Withdraw consent at any time
To do so, please email us at email@example.com.
Like most websites, we collect non-personal information by using cookies. This helps us to help improve your experience and to gather information for analysis.
What is a cookie?
Cookies are small markers sent by our web server to your web browser which collects information about how you interact with our site.
For example, how many times you’ve visited our site, how long you’ve spent on it, and what you’ve clicked on.
Cookies are most often used to remember information about your preferences between website visits and don’t store any personally identifiable information like your name, address, age, or bank details.
Can I opt out of cookies?
You can restrict, block or delete cookies from any website, using your browser settings.
If you do disable cookies, we may be unable to optimise your visit to our site your experience on our website could be a little poorer than you’re used to.
The type of cookies we use
We use session cookies to improve our site by letting us see where you spend your time, and which bits you don’t like.
We also use persistent cookies to identify when you come back to our site and show you the things that we think you want to see.
Session cookies will be deleted from your computer when you close your browser. Persistent cookies will remain stored on your computer until deleted, or until they reach a specified expiry date.
We also use Google Analytics to analyse our site. Google Analytics generates information about your use of the site use by means of cookies, which are stored on users’ computers.
The information generated relating to A&J CO. is used to create reports about the use of the site. Google will store this information.