Question 1

How do I track my order?

Answer

We’ll send you an email with your tracking number once we’ve shipped your order.

Question 2

Can I cancel my order?

Answer

We accept cancellations of orders up to one hour after purchase. To cancel an order please email hello@ajcocandles.com.

Question 3

What payments are accepted?

Answer

You can pay using credit or debit card (Visa, MasterCard, Maestro, AMEX).

Question 4

How do I use promo codes?

Answer

If you’re lucky enough to have one of our exclusive promo codes, click Enter a promo code, type your code and click enter.

Question 5

Can I choose next-day delivery?

Answer

Not yet. We’re a very small business, so we can’t offer next-day delivery because we don’t want to disappoint any of our customers! If you order before 3pm, your order will be sent out within 24 hours and should arrive in 2-4 working days.
Please email hello@ajcocandles.com.com if you really need to get your hands on one of our lovely candles quickly and we’ll see what we can do. For more information, please see our Delivery & Returns Policy.

Question 6

Do you deliver outside the UK?

Answer

Not at the moment. We’d love to offer international delivery soon, let us know on Instagram (@ajcocandles) if you want this!

Question 7

Can I return a candle if I don’t like it?

Answer

We recommend that you order our Tealight Testers before buying a full-sized candle if you’re not sure you’ll like the scent.
If you’re unhappy with your candle, please email hello@ajcocandles.com, and we can see what we can do! For more information, please see our Delivery & Returns Policy.

Question 8

My candle arrived damaged, what do I do?

Answer

We’re so sorry that your candle is damaged, please email ajcocandles@gmail.com quoting your order number in the subject line and we’ll get this sorted for you ASAP. For more information, please see our Delivery & Returns Policy.

Question 9

What type of wax do you use?

Answer

All our scented candles are made using soy wax which is all-natural, vegan friendly and biodegradable.

Question 10

Are your fragrances 100% natural?

Answer

All of the fragrance oils we use are vegan friendly and paraben free.

Question 11

Are your candles vegan?

Answer

Yes! Our candles are made with ingredients that are vegan friendly.

Question 12

Is your packaging plastic-free?

Answer

You won’t find any plastic when you receive our candles. Our product labels are made from recycled paper and printed using vegan ink. Our cardboard boxes are made from 60% to 90% recycled contents (we hope to improve this soon!) and our packaging tape is fully recyclable.
Our packing peanuts are 100% biodegradable as they’re made from a starch material. When you run water over them, they fully disappear! Try it, it’s really fun and good for the environment.

Question 13

Do your wicks contain lead?

Answer

All of our wicks are made of cotton and are lead free.

Question 14

Can I buy your candles in a shop?

Answer

Not at the moment. You can only buy our candles from ajcocandles.com.
If you’re interested in selling our candles, please contact us at hello@ajcocandles.com.

Question 15

How can I make sure I like the candle scents before I buy?

Answer

We’ve created Tealight Testers so you can try before you buy. We use our leftover wax to make these, meaning we don’t waste a drop while we make our candles.

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