How do I track my order?
Can I cancel my order?
We accept cancellations of orders up to one hour after purchase. To cancel an order please email firstname.lastname@example.org.
What payments are accepted?
How do I use promo codes?
If you’re lucky enough to have one of our exclusive promo codes, click Enter a promo code, type your code and click enter.
Delivery & Returns
Can I choose next-day delivery?
Please email email@example.com if you really need to get your hands on one of our lovely candles quickly and we’ll see what we can do.
Do you deliver outside the UK?
Not at the moment. We’d love to offer international delivery soon, let us know on Instagram (@ajcocandles) if you want this!
Can I return a candle if I don’t like it?
If you’re unhappy with your candle, please email firstname.lastname@example.org, and we can see what we can do!
My candle arrived damaged, what do I do?
We’re so sorry that your candle is damaged, please email email@example.com quoting your order number in the subject line and we’ll get this sorted for you ASAP.
What type of wax do you use?
Are your fragrances 100% natural?
Are your candles vegan?
Is your packaging plastic-free?
Our packing peanuts are 100% biodegradable as they’re made from a starch material. When you run water over them, they fully disappear! Try it, it’s really fun and good for the environment.
Do your wicks contain lead?
Can I buy your candles in a shop?
How can I make sure I like the candle scents before I buy?
We’ve created Tealight Testers so you can try before you buy. We use our leftover wax to make these, meaning we don’t waste a drop while we make our candles.