FAQs

My Order

How do I track my order?

We’ll send you an email with your tracking number once we’ve shipped your order.



Can I cancel my order?

We accept cancellations of orders up to one hour after purchase. To cancel an order please email hello@ajcocandles.com.



Payments

What payments are accepted?

You can pay using credit or debit card (Visa, MasterCard, Maestro, AMEX).



How do I use promo codes?

If you’re lucky enough to have one of our exclusive promo codes, click Enter a promo code, type your code and click enter.



Delivery & Returns

Can I choose next-day delivery?

Not yet. We’re a very small business, so we can’t offer next-day delivery because we don’t want to disappoint any of our customers! If you order before 3pm, your order will be sent out within 24 hours and should arrive in 2-4 working days.
Please email hello@ajcocandles.com.com if you really need to get your hands on one of our lovely candles quickly and we’ll see what we can do. For more information, please see our Delivery & Returns Policy.



Do you deliver outside the UK?

Not at the moment. We’d love to offer international delivery soon, let us know on Instagram (@ajcocandles) if you want this!



Can I return a candle if I don’t like it?

We recommend that you order our Tealight Testers before buying a full-sized candle if you’re not sure you’ll like the scent.
If you’re unhappy with your candle, please email hello@ajcocandles.com, and we can see what we can do! For more information, please see our Delivery & Returns Policy.



My candle arrived damaged, what do I do?

We’re so sorry that your candle is damaged, please email ajcocandles@gmail.com quoting your order number in the subject line and we’ll get this sorted for you ASAP. For more information, please see our Delivery & Returns Policy.



Your Candles

What type of wax do you use?

All our scented candles are made using soy wax which is all-natural, vegan friendly and biodegradable.



Are your fragrances 100% natural?

All of the fragrance oils we use are vegan friendly and paraben free.



Are your candles vegan?

Yes! Our candles are made with ingredients that are vegan friendly.



Is your packaging plastic-free?

You won’t find any plastic when you receive our candles. Our product labels are made from recycled paper and printed using vegan ink. Our cardboard boxes are made from 60% to 90% recycled contents (we hope to improve this soon!) and our packaging tape is fully recyclable.
Our packing peanuts are 100% biodegradable as they’re made from a starch material. When you run water over them, they fully disappear! Try it, it’s really fun and good for the environment.



Do your wicks contain lead?

All of our wicks are made of cotton and are lead free.



Can I buy your candles in a shop?

Not at the moment. You can only buy our candles from ajcocandles.com.
If you’re interested in selling our candles, please contact us at hello@ajcocandles.com.



How can I make sure I like the candle scents before I buy?

We’ve created Tealight Testers so you can try before you buy. We use our leftover wax to make these, meaning we don’t waste a drop while we make our candles.